FAQs

In order to provide the most care and personalized service, most homes are cleaned by one cleaning specialist. Larger homes, initial cleans, deep cleans and move-in/outs cleans may have a team of two cleaning specialists.

Yes, our clients on a weekly or bi-weekly maintenance schedule will have the same cleaning specialist for each cleaning. If your regular cleaning specialist is off work for your scheduled day, we will send another qualified, trained and trustworthy employee in their place.

We clean Monday through Friday between 8:30am and 5:00pm. If you are the first appointment of the day, your cleaner will arrive between 8:30 am-8:45am. 

Different packages, frequencies and square footages require different scrubbing powers

We require both power and running hot water to effectively clean.

Your cleaning specialists are respectable & trustworthy people. They will treat your home as if it were their own and exercise care while cleaning. We realize accidents can occur and if we are responsible for any damage we will leave a note or contact you the day of the cleaning. We will make every attempt to repair, replace or pay for any damage or breakage caused. We assume no liability for damage including scratches to walls, floors or furniture, broken glass or heavy items not properly anchored to the wall prior to the start of each cleaning visit. We ask that you notify us of any expensive valuables that should not be cleaned and they will be placed on our "do not clean" list in your work order.

The Klean Sweep Team must always consider the safety of our employees during inclement weather. There may be times we need to delay or cancel your scheduled cleaning.  Please understand we do not like to miss a cleaning either. Should this happen we will notify you as soon as possible and attempt to reschedule your cleaning.

If your scheduled service falls on a holiday observed by The Klean Sweep Team, we will contact you to reschedule your a date that will work for you.  

If we are not able to gain entry into your home on service or you turn away service at the door, you will be charged the FULL PRICE of the cleaning.

We understand sickness, vacations, and life in general happen. However, we have reserved a cleaning day on our schedule specifically for you. We require a 48 hour notice if you need to skip, reschedule or cancel your cleaning. There is a $50 charge for notices less than a 48 hour notice.

We love friendly pets.  If your pet is nervous around strangers, please have them in a secure location for our employee’s safety and their comfort. Please notify us if you have pets so we may note it in your work order. 

No, most of our clients are not home when we clean. They hide a key in a secure location or provide us a code for entry. If you work from home or prefer to be home when we clean, we do our best to clean around you.

We clean Monday through Friday between 8:30am and 5:00pm. If you are the first appointment of the day, your cleaner will arrive between 8:30 am-8:45am.